Notification
Information contained in Ucamara Amazon Expeditions brochures, website or advertising materials is not an offer or a contract. The transportation of guests and baggage on all cruise vessels is provided solely by the Operator. Ucamara Amazon Expeditions reserves the right to substitute another vessel for the M/V Acacia, M/V Cattleya or M/V Spondias if considered necessary. Ucamara Amazon Expeditions reserves the right to cancel the trip upon a refund.
Transfer
Roundtrip airport-to-ship transfers are only included when air is purchased with a tour package. Transfers are only valid on tour departure and arrival dates.
Childen / Minors
Due to the nature of our cruise itineraries, Ucamara Amazon Expeditions does not maintain facilities or services for children aboard cruise vessels. The minimun age requirement to sail in our vessels is 8 years old. On all cruises and cruise journeys, minors under the age of 13 must be accompanied and share a cabin with a parent, legal guardian or other responsible adult over the age of 21. We reserve the right to limit the number of minors under the age of 13 years on board. The carrier reserves the right not to accept passengers who are in an advanced state of pregnancy either upon commencement of or at any time during the river or ocean cruise.
Disabled Passengers
You must report any disability requiring special attention while on your itinerary at the time the reservation is made. All vessels and skiffs are equipped to international standards. Most transportation services, including the vessels and skiffs, are not equipped with elevators or wheelchair ramps. Ucamara Amazon Expeditions will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor is it responsible for any dental of services by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well being. The guest assumes the full risk of use and of any prohibitions imposed by vendors. Motorized scooters are not typically suitable on international cruises and cannot be accommodated. The carrier reserves the right not to accept passengers who are in an advanced state of pregnancy either upon commencement of or at any time during the river cruise.
Reservations
To make a reservation, contact your local travel agency or send an email to [email protected]. All reservations are subject to cancellation if payments are not received by the due date. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice), Ucamara Amazon Expeditions agrees to arrange for the provision of the services as described herein and as modified by supplementary materials. Upon either booking the cruise, receipt of your deposit or full payment or upon the issuance of the Passenger’s invoice directly or by a travel agent or upon receipt of a confirmation letter or final Invoice from us, both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger’s invoice.
Fully Independent Travel (FIT) Payment Policy
A deposit for cruise of U$ 450.00 per person is required to secure a confirmed reservation. Promotions may have different payment term. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 90 days prior to sailing. Payment by wire transfer must include all transaction and exchange fees, including those charged by the customer’s own financial institution and any intermediary financial institution employed by the customer’s original bank to complete the transfer. The funds deposited into our account must pay the invoice in full.
Charter Payment Policy
121 days or more prior to sailing: A deposit of U$ 7,500.00 per charter is required to secure a confirmed reservation. Otherwise, the reservation will be canceled. The final balance is due no later than 100 days before sailing. 91 days or more prior to sailing: A deposit equal to 50% of the charter fee is required to secure a confirmed reservation. Otherwise, the reservation will be canceled. The final balance is due no later than 90 days prior to sailing. Promotions may have different payment term. When more than one charter is booked, deposit and payment policies apply per charter. Payment by wire transfer must include all transaction and exchange fees, including those charged by the customer’s own financial institution and any intermediary financial institution employed by the customer’s original bank to complete the transfer. The funds deposited into our account must pay the invoice in full.
Cancellation Policy
FIT. Cancellations made 121 days or more prior to sailing: An amount of $ 100 will be deducted for each passenger. Cancellations made between 120 and 91 days prior to sailing: No deposit is refundable. Cancellations made 90 days or less prior to sailing: Full payment will be applied as a cancellation penalty.
Charter. Cancellations made 121 days or more prior to sailing: An amount equivalent to 10% applied to the deposit confirmation will be deducted. Cancellations made between 120 and 91 days prior to sailing: No deposit is refundable. Cancellations made 90 days or less prior to sailing: Full payment will be applied as a cancellation penalty.
Itineraries, Prices Increases and Omissions
Itineraries are subject to change and may need to be altered or cancelled specifically because of water levels or wind factors. Prices shown in this website are subject to change with or without notice. Adjustments for currency and/or fuel fluctuations may apply. Optional shore excursions, tours, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to the guest. Ucamara Amazon Expeditions is not responsible for omissions, printing and/or presentation errors and reserves the right to make corrections as required.
Tips
It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in your full fare. Suggested tip amount per passenger per night is: US$ 100.00 for the naturalists, US$ 150.00 for the crew.
Advanced, Cancelled or Delayed
Ucamara Amazon Expeditions reserves the right to withdraw and/or cancel a tour or to make changes in the itinerary whenever, in its sole judgment, or in the judgment of the vessel owner or operator, conditions warrant it. In the event of charters of the vessels, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the Owner or Operator of the vessels identified herein may, at any time, cancel, advance or postpone any scheduled tour and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement.
Refusal of Passage
Ucamara Amazon Expeditions shall not be required to refund any amount paid by any tour participant who must leave the tour prematurely for any reason, nor shall Ucamara Amazon Expeditions or the owners or operators of the vessels identified herein be responsible for the lodging, meals, return transportation or other expenses incurred by such tour participant.
Travel Documentations / Visas
All guests must have passports valid for six months following disembarkation and necessary visas when boarding. Guests are advised to check with their travel agent or Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, guests will be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Ucamara Amazon Expeditions accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements.
