Notification
Information contained in Ucamara Amazon Expeditions brochures,
website or advertising materials is not an offer or a contract.
The transportation of guests and baggage on all cruise vessels is
provided solely by the Operator. Ucamara Amazon Expeditions
reserves the right to substitute another vessel for the M/V
Acacia, M/V Cattleya or M/V Spondias if considered necessary.
Ucamara Amazon Expeditions reserves the right to cancel the trip
upon a refund.
Transfer
Roundtrip airport-to-ship transfers are only included when air is
purchased with a tour package. Transfers are only valid on tour
departure and arrival dates.
Childen / Minors
Due to the nature of our cruise itineraries, Ucamara Amazon
Expeditions does not maintain facilities or services for children
aboard cruise vessels. The minimun age requirement to sail in our
vessels is 8 years old. On all cruises and cruise journeys, minors
under the age of 13 must be accompanied and share a cabin with a
parent, legal guardian or other responsible adult over the age of
21. We reserve the right to limit the number of minors under the
age of 13 years on board. The carrier reserves the right not to
accept passengers who are in an advanced state of pregnancy either
upon commencement of or at any time during the river or ocean
cruise.
Disabled Passengers
You must report any disability requiring special attention while
on your itinerary at the time the reservation is made. All vessels
and skiffs are equipped to international standards. Most
transportation services, including the vessels and skiffs, are not
equipped with elevators or wheelchair ramps. Ucamara Amazon
Expeditions will make reasonable attempts to accommodate the
special needs of disabled travelers, but is not responsible in the
event it is unable to do so nor is it responsible for any dental
of services by vessel operators, air carriers, hotels, restaurants
or other independent suppliers. We regret that we cannot provide
individual assistance to a vacation participant for walking,
dining, getting on and off vessels, motorcoaches and other
vehicles, or other personal needs. A qualified and physically able
companion must accompany travelers who need such assistance and
must assume full responsibility for their well being. The guest
assumes the full risk of use and of any prohibitions imposed by
vendors. Motorized scooters are not typically suitable on
international cruises and cannot be accommodated. The carrier
reserves the right not to accept passengers who are in an advanced
state of pregnancy either upon commencement of or at any time
during the river cruise.
Reservations
To make a reservation, contact your local travel agency or send an
email to [email protected]. All reservations are subject
to cancellation if payments are not received by the due date. Upon
full payment by the participant(s) of the amount specified as the
Full Fare (see Invoice), Ucamara Amazon Expeditions agrees to
arrange for the provision of the services as described herein and
as modified by supplementary materials. Upon either booking the
cruise, receipt of your deposit or full payment or upon the
issuance of the Passenger’s invoice directly or by a travel agent
or upon receipt of a confirmation letter or final Invoice from us,
both the Passenger and the Carrier will be fully bound by all of
the terms and conditions of the Passenger’s invoice.
Fully Independent Travel (FIT) Payment Policy
A deposit for cruise of U$ 450.00 per person is required to secure
a confirmed reservation. Promotions may have different payment
term. When more than one cruise is booked, deposit and payment
policies apply per cruise. The final balance is due no later than
90 days prior to sailing. Payment by wire transfer must include
all transaction and exchange fees, including those charged by the
customer’s own financial institution and any intermediary
financial institution employed by the customer’s original bank to
complete the transfer. The funds deposited into our account must
pay the invoice in full.
Charter Payment Policy
121 days or more prior to sailing: A deposit of U$ 7,500.00 per
charter is required to secure a confirmed reservation. Otherwise,
the reservation will be canceled. The final balance is due no
later than 100 days before sailing. 91 days or more prior to
sailing: A deposit equal to 50% of the charter fee is required to
secure a confirmed reservation. Otherwise, the reservation will be
canceled. The final balance is due no later than 90 days prior to
sailing. Promotions may have different payment term. When more
than one charter is booked, deposit and payment policies apply per
charter. Payment by wire transfer must include all transaction and
exchange fees, including those charged by the customer’s own
financial institution and any intermediary financial institution
employed by the customer’s original bank to complete the transfer.
The funds deposited into our account must pay the invoice in full.
Cancellation Policy
FIT. Cancellations made 121 days or more prior to sailing: An
amount of $ 100 will be deducted for each passenger. Cancellations
made between 120 and 91 days prior to sailing: No deposit is
refundable. Cancellations made 90 days or less prior to sailing:
Full payment will be applied as a cancellation penalty. Charter.
Cancellations made 121 days or more prior to sailing: An amount
equivalent to 10% applied to the deposit confirmation will be
deducted. Cancellations made between 120 and 91 days prior to
sailing: No deposit is refundable. Cancellations made 90 days or
less prior to sailing: Full payment will be applied as a
cancellation penalty.
Itineraries, Prices Increases and Omissions
Itineraries are subject to change and may need to be altered or
cancelled specifically because of water levels or wind factors.
Prices shown in this website are subject to change with or without
notice. Adjustments for currency and/or fuel fluctuations may
apply. Optional shore excursions, tours, excess baggage charges,
drinks, beverages and meals not included in the package are
additional costs to the guest. Ucamara Amazon Expeditions is not
responsible for omissions, printing and/or presentation errors and
reserves the right to make corrections as required.
Tips
It is customary to give cruise gratuities, subject to your
satisfaction of services rendered. Gratuities on board and on land
are not included in your full fare. Suggested tip amount per
passenger per night is: US$ 100.00 for the naturalists, US$ 150.00
for the crew.
Advanced, Cancelled or Delayed
Ucamara Amazon Expeditions reserves the right to withdraw and/or
cancel a tour or to make changes in the itinerary whenever, in its
sole judgment, or in the judgment of the vessel owner or operator,
conditions warrant it. In the event of charters of the vessels,
truces, lockouts, riots or stoppage of labor from whatever cause
or for any other reason whatsoever, the Owner or Operator of the
vessels identified herein may, at any time, cancel, advance or
postpone any scheduled tour and may, but is not obliged to,
substitute another vessel or itinerary and shall not be liable for
any loss whatsoever to guests by reason of any such cancellation,
advancement or postponement.
Refusal of Passage
Ucamara Amazon Expeditions shall not be required to refund any
amount paid by any tour participant who must leave the tour
prematurely for any reason, nor shall Ucamara Amazon Expeditions
or the owners or operators of the vessels identified herein be
responsible for the lodging, meals, return transportation or other
expenses incurred by such tour participant.
Travel Documentations / Visas
All guests must have passports valid for six months following
disembarkation and necessary visas when boarding. Guests are
advised to check with their travel agent or Consulate Service to
determine which documents they must obtain. If incorrect documents
are obtained, guests will be unable to participate in particular
shore excursions and may be denied boarding and/or entry into
certain countries. Ucamara Amazon Expeditions accepts no
responsibility for obtaining required visas nor for advising
guests of visa or other immigration requirements.